1. Introduction

At SAFFRONGLOW, we strive to provide our customers with the best possible products and services. However, we understand that sometimes, our customers may need to return or exchange a product. This Return and Exchange Policy outlines the procedures and guidelines for returning or exchanging a product.

2. Eligibility for Return or Exchange

To be eligible for a return or exchange, the product must meet the following conditions:

  • Must be in its original condition: The product must be in its original condition, with all original packaging, tags, and accessories included.
  • Must not be damaged or altered: The product must not be damaged or altered in any way, including any signs of wear, tear, or misuse.
  • Must be within the return or exchange period: The product must be returned or exchanged within the designated return or exchange period, which is 30 days from the date of delivery.

3. Return Policy

To initiate a return, please follow these steps:

  • Contact us: Contact us at [email protected] to obtain a Return Merchandise Authorization (RMA) number.
  • Pack the product: Carefully pack the product in its original packaging, including all original tags, accessories, and documentation.
  • Ship the product: Ship the product to the address provided by our customer service team.
  • Wait for a refund: Once we receive the product, we will process a refund to the original payment method.

4. Exchange Policy

To initiate an exchange, please follow these steps:

  • Contact us: Contact us at [email protected] to obtain an Exchange Merchandise Authorization (EMA) number.
  • Pack the product: Carefully pack the product in its original packaging, including all original tags, accessories, and documentation.
  • Ship the product: Ship the product to the address provided by our customer service team.
  • Wait for an exchange: Once we receive the product, we will ship out the exchanged product.

5. Refund and Exchange Options

Refunds and exchanges are subject to the following options:

  • Full refund: We will provide a full refund to the original payment method for the product, minus any shipping costs.
  • Partial refund: We will provide a partial refund to the original payment method for the product, minus any shipping costs, if the product is returned or exchanged due to a manufacturing defect.
  • Exchange for a different product: We will exchange the product for a different product of equal or lesser value, minus any shipping costs.

6. Shipping Costs

Shipping costs are non-refundable, unless the product is returned or exchanged due to a manufacturing defect.

7. Exceptions to the Return and Exchange Policy

The following products are not eligible for return or exchange:

  • Customized products: Products that are customized or personalized are not eligible for return or exchange.
  • Used products: Products that have been used or altered in any way are not eligible for return or exchange.
  • Products with missing parts: Products with missing parts or accessories are not eligible for return or exchange.

8. Changes to this Return and Exchange Policy

We reserve the right to modify or update this Return and Exchange Policy at any time without notice. Your continued use of our website and services after any changes to this Return and Exchange Policy will be deemed to be your acceptance of such changes.

9. Governing Law

This Return and Exchange Policy will be governed by and construed in accordance with the laws of the jurisdiction in which our services are provided.

10. Contact Us

If you have any questions or concerns about this Return and Exchange Policy, please contact us at:

SAFFRONGLOW
[email protected]